Returns & Exchanges

All orders must be returned individually. If you combine returns from multiple orders, your return will be delayed and may not be able to be processed.

If you are unhappy with your purchase, you can request a return if your order is eligible. Please note that all returns must go through our automated portal. Returns sent back to us without an approved return request will not be accepted.

All returns must be submitted within 30 days of the delivery date. Returns requested after this time will not be accepted. The merchandise must be in its original condition, in its original box or packaging with tags attached, and unworn. Final Sale/Last Chance items are not eligible for return.

At this time we are temporarily unable to offer exchanges, orders can only be returned for refund.

US Returns

I'd like to exchange or return my US order.

start my return

Canada Returns

Please reach out to customer service to process your return.

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Returns are typically processed within 14 business days upon receipt at our warehouse. If 14 business days have passed and you have not received an email notification regarding your refund, please reach out to our Customer Care team.
Once your return has been processed, it can take up to 1 full billing cycle for it to reflect on your bank statement.
Unfortunately, all online purchases must be returned using our online returns portal.
At this time, we can only accept returns or exchanges for items purchased from shopmelissa.com. Any returns or exchanges for items purchased in store must be taken back to the store from which it was purchased. This also applies to items purchased from third party retailers.
Unfortunately, no. You will need to submit a return request for each order and return them separately. Each return request will generate its own shipping label.
Please ensure the items in each returned package match the order number on the shipping label.
No, original shipping fees are non-refundable unless you received an incorrect order or it arrived damaged. If either of these are true, please reach out to our Customer Care team prior to submitting your return request.

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If you have any questions or concerns, please reach out to our Customer Care team during normal business hours and we'll get back to you as quickly as we can.

Our Support Hours
Monday - Friday 9am - 5pm EST

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